Refund policy

Returns Window

Items fulfilled by SMLXL Direct are eligible for return within 30 days of the customer receiving their order. All return requests must be initiated within this 30-day window.

Eligibility for Returns

  • To qualify for a return, items must meet the following requirements:

  • Item is in the same condition as received

  • Unworn, unused, and unwashed

  • Includes all original tags and packaging

  • Accompanied by the order confirmation email or proof of purchase

Return shipping costs (including postage for returns or exchanges) are the customer’s responsibility unless otherwise stated by the store.

For any questions regarding returns, customers may contact: customerservice@smlxldirect.com

Damages & Incorrect Items

We ask all customers to inspect their order upon delivery.

If an item is defective, damaged, or incorrect, customers must notify us immediately so we can evaluate the issue and make it right.

Non-Returnable / Final Sale Items

The following categories are not eligible for return:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom products (e.g., special orders, personalized items, made-to-order merchandise)

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards

  • Sale or discounted items

If customers have concerns about whether their item is eligible for return, they should contact:  customerservice@smlxldirect.com

Exchanges

To exchange an item, customers must:

  1. Return the item following the standard return process

  2. Once the return is approved and processed, the customer may place a new order for the desired item

This is the fastest and most reliable way to guarantee availability.

Refunds

Once a return is received and approved:

  • A refund will be issued to the original payment method

  • Customers should allow up to 7 business days for their bank or credit card provider to process and post the refund